Refunds & Returns

Last updated 23 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

Thank you for shopping with us. If you are not completely happy with your purchase, we are here to help.

Your rights under Singapore law

Singapore's Consumer Protection (Fair Trading) Act protects consumers against unfair practices and provides rights for goods that do not conform to contract. Nothing on this page limits a mandatory right or remedy available to you under Singapore law. If this policy and the law differ, the law prevails.

Damaged, incorrect or missing orders

If our product arrives damaged, or goes missing in delivery, we accept the return and take full responsibility for the return postage.

• Damaged items or missing parts. If you receive a damaged product, or one with parts missing, please tell us straight away.
• Incorrect item sent. If you receive a product that is different from what you ordered, please tell us straight away.
• Order not received. If your order does not arrive, please tell us straight away.

Email theteam@customersupport.care with your order number. We may ask for more information about the condition your order arrived in, such as photographs of the item and the packaging, and we appreciate your help with that. Once our checks are done, we put it right with a replacement or a refund, and we aim to issue a refund within 24 to 48 hours.

Faulty or not as described

If something we sent you is faulty, not as described or otherwise does not conform to the contract, tell us. We cover the return postage and offer the remedy required by law, which may include repair, replacement, a price reduction or refund depending on the circumstances.

Changing your mind

Our change-of-mind return is an additional store policy and does not replace your legal rights. A change-of-mind return is sent back at your own cost. Please read the product page, including what is and is not included, before you buy, so you can make an informed choice.

You can return a product within 15 days of the original purchase for an exchange or a refund, as long as:

• You bought it within the last 15 days.
• It is in its original packaging.
• You have the receipt, order confirmation or other proof of purchase from this website.

These rules apply if you are returning a product for one of these reasons:

• You found a better price
• You changed your mind
• It does not fit
• You no longer need it
• You ordered the wrong item

You send it back using a tracked shipping service, at your own cost, to the warehouse your package was sent from. Your refund does not include the original shipping charge.

We cannot accept returns of purchases made from third-party retailers. A product that does not meet the conditions above cannot be accepted as a change of mind return. This does not affect what we do for damaged, incorrect, missing or faulty orders.

Cancelling an order

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, contact us within 12 hours, because orders are handled within 24 to 48 hours of ordering.

There is no charge for cancelling an order before it ships.

Once the packing and shipping process has started, the order can no longer be cancelled. Please use the returns policy above instead.

If we cancel your order ourselves, for example because an item is out of stock, you get a full refund.

How refunds are paid

Your refund is processed 24 to 48 hours after we receive the returned item. It goes back to the way you paid, your card or your PayPal account, or we can hold it as store credit for a future order if you ask. Payment providers usually take a few more working days to show the money on your statement.

How to start a return

Email theteam@customersupport.care with your order number and a short note about what you would like to do. Please contact us before sending anything back, so we can confirm the warehouse address and credit the return to your order. For a change of mind return, send us the tracking details once you have posted it.

Our customer support inbox is open around the clock, and we do our very best to reply to support emails within 24 hours.

If something goes wrong

If you are unhappy with how we have handled a return, see our complaints handling policy. If we still cannot agree, you can review the eligibility guidance from the Consumers Association of Singapore (CASE) and the Small Claims Tribunals, or seek independent advice.